At Tool Promotional Store, we understand that tradespeople and serious DIYers need reliable tools and straightforward policies. Our shipping and returns processes are designed with your professional needs in mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
Eligibility
We accept returns and exchanges within 15 days of receiving your order. To qualify:
- Items must be unused and in original packaging
- All original tags and protective coverings must be intact
- Proof of purchase is required
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Used or installed cutting tools (blades, drill bits, grinding wheels)
- Opened packages of abrasives and sandpaper
- Personal protective equipment (PPE) and workwear that has been worn
- Special order or custom-configured tools
Return Process
Follow these professional-grade steps:
- Contact Our Team: Email [email protected] within 15 days with your order number and reason for return
- Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions
- Package Securely: Repack the item in its original packaging with all included materials
- Ship Back: Send to our warehouse at: Tool Promotional Store Returns
6342 West Wheeler Road
Fayetteville, US 72704 - Track Your Return: We recommend using a trackable shipping service
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of the replacement item.
Refund Process
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timeline:
- Credit card refunds: 5-10 business days to appear on your statement
- PayPal refunds: 3-5 business days
International Note: Refunds to international accounts may take additional processing time depending on your bank.
Exchange Process
For exchanges of eligible items:
- Follow the standard return process above
- Clearly indicate in your email that you’re requesting an exchange
- Specify the replacement item (product name and SKU if possible)
We’ll ship your replacement once we process the return.
Damaged or Defective Items
If you receive a damaged or defective tool:
- Contact us immediately at [email protected]
- Include photos of the damage or defect
- We’ll arrange for a replacement or refund and cover all shipping costs
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Tool Promotional Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange:
- [Product Name]
- [SKU if available]
- Quantity: [X]
- Reason: [Please specify]
For exchanges, I would like to receive:
- [Replacement Product Name]
- [SKU if available]
- Quantity: [X]
Please provide return instructions and RMA number at your earliest convenience.
Best regards,
[Your Full Name][Your Contact Information]
[Your Order Number]
Questions?
Our tool experts are ready to assist with any shipping, return, or exchange questions. Contact us at [email protected] and we’ll respond within 24 business hours.
Remember, at Tool Promotional Store, we’re committed to providing tradespeople and serious DIYers with quality tools and professional-grade service – that includes standing behind every product we sell.