At Tool Promotional Store, we stand behind our professional-grade tools and equipment just as we stand behind our customers. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process designed with tradespeople in mind.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original packaging
  • All original tags and protective coverings must be intact
  • Proof of purchase is required
Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on the following items:
  • Used or installed cutting tools (blades, drill bits, grinding wheels)
  • Opened packages of abrasives and sandpaper
  • Personal protective equipment (PPE) and workwear that has been worn
  • Special order or custom-configured tools

How to Initiate a Return or Exchange

Follow these professional-grade steps to process your return:

  1. Contact Our Team: Email [email protected] with your order number and reason for return within 15 days of delivery
  2. Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions
  3. Package Securely: Repack the item in its original packaging with all included materials
  4. Ship Back: Send the package to our warehouse at:
    Tool Promotional Store Returns
    6342 West Wheeler Road
    Fayetteville, US 72704
  5. Track Your Return: We recommend using a trackable shipping service

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of the replacement item.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days

Note: International refunds may take additional processing time depending on your bank.

Exchange Process

For exchanges of eligible items:

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange
  3. Specify the replacement item (product name and SKU if possible)
  4. We’ll ship your replacement once we process the return

Damaged or Defective Items

If you receive a damaged or defective tool:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all shipping costs

Return Request Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Tool Promotional Store Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) to return/exchange: – [Product Name] – [SKU if available] – Quantity: [X] – Reason: [Please specify] For exchanges, I would like to receive: – [Replacement Product Name] – [SKU if available] – Quantity: [X] Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Your Order Number]

Questions?

Our tool experts are ready to assist with any return or exchange questions. Contact us at [email protected] and we’ll respond within 24 business hours.

Remember, at Tool Promotional Store, we’re committed to providing tradespeople and serious DIYers with quality tools and professional-grade service – that includes standing behind every product we sell.